Computerization and Controversy: Value Conflicts and Social Choices

Kling, Rob

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Table of contents
  • Cover
  • Contentsv
  • Preface to the Second Editionxiii
  • Preface to the First Editionxvii
  • Acknowledgmentsxxiii
  • Part I: Heads Up! Mental Models for Traveling through the Computer World1
  • Chapter A. Heads-Up versus Heads-In Views of Computer Systems2
  • Chapter B. A Reader's Guide to Computerization and Controversy4
  • Chapter C. Social Controversies about Computerization10
  • Chapter D. Computers as Tools and Social Systems:16
  • Chapter E. The Seductive Equation of Technological Progress with Social Progress22
  • Chapter F. Learning about the Possible Futures of Computerization from the Present and the Past26
  • Chapter G. Information and Computer Scientists as Moral Philosophers and Social Analysts32
  • Part II: The Dreams of Technological Utopianism39
  • Chapter A. Hopes and Horrors: Technological Utopianism and Anti-Utopianism in Narratives of Computer40
  • Chapter B. 2001: A Meetings Odyssey59
  • Chapter C. Boom Time on the New Frontier67
  • Chapter D. The Electronic Hive: Embrace It75
  • Chapter E. The Electronic Hive: Refuse It79
  • Chapter F. Electronic Office: Playpen or Prison83
  • Chapter G. Computerization Movements and Tales of Technological Utopianism85
  • Part III: The Economic, Cultural, and Organizational Dimensions of Computerization107
  • Chapter A. The Centrality of Organizations in the Computerization of Society108
  • Chapter B. Israel: of Swords and Software Plowshares133
  • Chapter C. Getting the Electronics Just Right: Wells Fargo Is a Case Study in How a Company Can Expl141
  • Chapter D. How Information Technologies Can Transform Organizations148
  • Chapter E. B of A's Plans for Computer Don't Add Up161
  • Chapter F. Groupware Goes Boom170
  • Chapter G. Learning from Notes: Organizational Issues in Groupware Implementation173
  • Chapter H. How Much Will a Truly Empowering Technology-Rich Education Cost?190
  • Chapter I. Technology Refusal and the Organizational Culture of Schools197
  • Chapter J. Great Expectations: PCs and Productivity219
  • Chapter K. Information Technology and the Productivity Challenge227
  • Chapter L. Where Are the Payoffs from Computerization? Technology, Learning, and Organizational Chan239
  • Chapter M. Can Computer Science Solve Organizational Problems? The Case for Organizational Informati261
  • Part IV: Computerization and the Transformation of Work277
  • Chapter A. Computerization at Work278
  • Chapter B. Computerization, Office Routines, and Changes in Clerical Work309
  • Chapter C. The Case of the Omniscient Organization316
  • Chapter D. Mr. Edens Profits from Watching His Workers' Every Move322
  • Chapter E. Interface Development in a Large Organization: An Observational Study326
  • Chapter F. Groupware in Practice: An Interpretation of Work Experiences348
  • Chapter G. Computing at Work: Empowering Action by Low-Level Users383
  • Chapter H. Supporting Articulation Work407
  • Part V: Social Relationships in Electronic Forums425
  • Chapter A. Social Relationships in Electronic Forums: Hangouts, Salons, Workplaces, and Communities426
  • Chapter B. Increasing Personal Connections455
  • Chapter C. Gender and Democracy in Computer- Mediated Communication476
  • Chapter D. Finding a Happy Medium: Explaining the Negative Effects of Electronic Communication on So490
  • Chapter E. They Call It Cyberlove525
  • Chapter F. The Strange Case of the Electronic Lover533
  • Chapter G. Yakety-Yak, Do Talk Back!: PEN, the Nation's First Publicly Funded Electronic Network, Ma547
  • Chapter H. Taboo, Consensus, and the Challenge of Democracy in an Electronic Forum552
  • Chapter I. Applying Library Intellectual Freedom Principles to Public and Academic Computers569
  • Chapter J. The Electronic Journal: What, Whence, and When?580
  • Chapter K. I Heard It through the Internet594
  • Chapter L. Technology, Scholarship, and the Humanities: The Implications of Electronic Information597
  • Chapter M. On the Road Again? If Information Highways Are Anything like Interstate Highways„Watch606
  • Part VI: Privacy and Social Control613
  • Chapter A. Information Technologies and the Shifting Balance between Privacy and Social Control614
  • Chapter B. Your Personal Information Has Gone Public637
  • Chapter C. The Bill of Rights of the Constitution of the United States Prepared643
  • Chapter D. Computer Matching Is a Serious Threat to Individual Rights645
  • Chapter E. The Government Needs Computer Matching to Root Out Waste and Fraud652
  • Chapter F. Clipper Chip Will Reinforce Privacy659
  • Chapter G. Wiretapping Bill: Costly and Intrusive664
  • Chapter H. Privacy: How Much Data Do Direct Marketers Really Need?669
  • Chapter I. Direct Marketing Is Not a Significant Privacy Threat679
  • Chapter J. What to Do When They Ask for Your Social Security Number686
  • Chapter K. Markets and Privacy697
  • Chapter L. Information Entrepreneurialism, Information Technologies, and the Continuing Vulnerabilit727
  • Part VII: System Safety and Social Vulnerability745
  • Chapter A. Systems Safety, Normal Accidents, and Social Vulnerability746
  • Chapter B. RISKS-FORUM Digest Contributions764
  • Chapter C. Safety-Critical Computing: Hazards, Practices, Standards, and Regulation767
  • Chapter D. Aging Airways793
  • Chapter E. Limits of Correctness in Computers810
  • Chapter F. Caught in the Grip of RSI: A Firsthand Account826
  • Chapter G. Office Automation's Threat to Health and Productivity: A New Management Concern830
  • Chapter H. Ongoing Network Monitoring Attacks: CERT Advisory, February 3, 1994838
  • Chapter I. Risks of Technology844
  • Part VIII: Ethical Perspectives and Professional Responsibilities for Information and Computer Scien847
  • Chapter A. Beyond Outlaws, Hackers, and Pirates: Ethical Issues in the Work of Information and Compu848
  • Chapter B. All in a Day's Work: Nine Provocative Examples in the Practice of Computing Professionals870
  • Chapter C. Codes of Professional Ethics876
  • Chapter D. Code of Ethics and Professional Conduct (1992)878
  • Chapter E. Confronting Ethical Issues of Systems Design in a Web of Social Relationships889
  • Chapter F. Power in Systems Design903
  • Chapter G. Considering Privacy in the Development of Multimedia Communications907
  • Chapter H. New Principles for Engineering Ethics932
  • Index945
Book details
  • Vendor Elsevier S & T
  • SKU 9780124150409
  • ISBN-13 9780080502632
  • Author Kling, Rob
  • Edition 2nd
  • Category Social Science
  • Subject Human Geography

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The Second Edition of Computerization and Controversy: Value Conflicts and Social Choices is a collection of 78 articles that examine the social aspects of computerization from a variety of perspectives, many presenting important viewpoints not often discussed in the conventional literature. A number of paired articles comprise thought-provoking head-on debate. Fields represented include computer science, information systems, management, journalism, psychology, law, library science, and sociology.
This volume introduces some of the major controversies surrounding the computerization of society and helps readers recognize the social processes that drive and shape computerization.
Division into eight provocatively titled sections facilitates course planning for classroom or seminar use. A lead article for each section frames the major controversies, locates the selections within the debates, and points to other relevant literature.

Key Features
* A fully revised and updated version of the first anthological treatment of the subject
* Organized to facilitate course planning for classroom or seminar use
* Provides coverage of the influence of computers on a wide variety of fields including computer science, information systems, management, journalism, psychology, law, library science, and sociology
* Includes discussion of the following issues related to computerization:
* Does computerization demonstrably improve the productivity of organizations?
* Should computer systems be designed to empower workers?
* Does electronic mail facilitate the formation of new communities, or does it undermine intimate interaction?
* Is computerization likely to reduce privacy and personal freedom?