Hospital and Healthcare Security
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Table of contents
- Cover
- Copyright Pageiv
- Contentsv
- Chapter 1. Hospitals and the Healthcare Security Services Environment1
- Categories of Healthcare4
- Types of Hospitals5
- Staffing the Medical Care Facility6
- Physician Role Impacted7
- The Healthcare Security Administrator7
- The Joint Commission on Accreditation of Healthcare Organizations (JCAHO)8
- References11
- Chapter 2. The Foundation of Health Care Security: Risks and Vulnerabilities13
- Basic Healthcare Security Risk/Vulnerabilities14
- Primary Security Vulnerabilities14
- Security-Related Vulnerabilities34
- Safety-Related Vulnerabilities35
- Facility Security Survey36
- Terms43
- References43
- Chapter 3. Protecting Healthcare Organizations45
- Defining Healthcare Security46
- Unique Aspects of Hospitals47
- Rationale for Healthcare Security48
- Evolution of Healthcare Security50
- Progression of Hospital Security in the United States50
- Healthcare Security Personnel53
- Expansion of Healthcare Security57
- Security and Risk Management57
- Safety Programming59
- Developing the Security System63
- Security Safeguards Relating to the Individual Decision-Making Process67
- Design and Development of the Organizational Protection Program72
- One Program Approach to Security74
- References75
- Chapter 4. Managing Security and Basic Program Services77
- Maintaining an Orderly Facility80
- Preventive Patrol (Inspection Services)80
- Incident Reporting and Investigation83
- Response to Requests for Service84
- Accident Reporting and Investigation84
- Security Education and Training85
- Applicant Background Investigation85
- Parking and Traffic Control85
- Reaction to Internal and External Emergencies86
- Enforcement of Rules and Regulations86
- Access Control87
- Liaison with Public Safety and Other Government Agencies88
- Internal Audits89
- External Audits (Inspections)90
- Locks and Keys90
- Supportive General Services90
- Public/Employee/Community Relations96
- References97
- Chapter 5. Security Management Planning99
- Security Mission Statement100
- Program Authority100
- Position Descriptions/Activities102
- Security Program Overview (Duties and Activities)104
- Security Management Cycle112
- Security Strategic Plan113
- Utilization of Physical Security Safeguards118
- Employee/Staff Involvement in the Protection Program119
- Building Configuration and Design120
- Unique Strategic Plans120
- Chapter 6. Security Department Organization and Staffing121
- Security Department Reporting Level and Support121
- The Functional Organization Chart123
- Types of Security Staff126
- How Large a Staff Is Needed?139
- Incremental Facility Security Staffing142
- References144
- Chapter 7. Security Force Administration145
- Management145
- Supervision149
- Communication155
- Motivation156
- Morale and Negative Attitudes156
- Handling Subordinate Complaints157
- Handling Problem Employees157
- Determining How Many Security Supervisors Are Needed158
- The Security Officer159
- Selecting Security Personnel163
- Retention169
- Full-Time Versus Part-Time Security Officers169
- Wage Compensation171
- Security Force Discipline172
- Rules and Regulations174
- Punishable Offenses175
- Equipping Security Personnel178
- Managing the Firearms Program184
- Terms193
- Resource Information194
- References194
- Chapter 8. Training the Security Force197
- Training Concepts199
- IAHSS Basic Security Officer Training201
- IAHSS Advanced Security Officer Training202
- IAHSS Supervisory Training204
- IAHSS Safety Training204
- Specialized or Supplemental Training205
- Elective Training207
- On-the-Job Training207
- Training Resources and Records Requirements209
- Terms211
- References212
- Chapter 9. Deployment of the Security Staff215
- Deployment Objectives216
- Scheduling the Security Staff218
- Deployment Patterns and Concepts219
- Post Assignments220
- Basic Patrol Deployment Plans222
- Patient Care Units/Areas226
- Entrances and Exits227
- Basic Patrol Concepts227
- Security Officer Response242
- Patrol Problems244
- Terms245
- References245
- Chapter 10. Records and Reports247
- Purposes of Records247
- Documentation Policy250
- Report Formats250
- Basic Records252
- Keeping Departmental Records Current271
- Records Retention273
- Terms273
- References274
- Chapter 11. The Interrelationship of Security with Patients and Visitors275
- Patients276
- Visitors303
- References310
- Chapter 12. Security and Public Safety Agencies311
- Requests for Law Enforcement Service311
- Police Interaction with Patients and Employees314
- Emergency Room Activity314
- Detaining Patients316
- Prisoners and Police Holds316
- Requests for Information317
- Security and Law Enforcement Liaison323
- Security and Non-Police Liaison324
- References325
- Chapter 13. Human Resources and Staff Contributions to a Secure Environment327
- Considerations in Hiring and Managing Employees327
- Employee Identification331
- Security-Oriented Personnel Policies334
- Employee Assistance Programs344
- Loss of Employee Property344
- Employee Security Attitudes345
- Employee Security Education and Motivation347
- Hospital Watch350
- References350
- Chapter 14. Investigative Activity in the Healthcare Setting351
- Types of Investigations353
- Investigators and Their Tools361
- References364
- Chapter 15. Physical Security365
- Electronic Security Systems365
- The Central Security Station366
- Alarms369
- Closed-Circuit Television373
- Non-Electronic Physical Security Safeguards380
- Locks and Keys384
- Windows and Glass Areas392
- Fastening Down Equipment393
- Marking Property393
- Safes394
- Chapter 16. Managing Workplace Violence397
- The Who (Perpetrators/Visitors)399
- The What and the Why402
- The When and the Where403
- The Management of Healthcare Violence404
- Preventing Violence in the Workplace407
- References408
- Chapter 17. Security Sensitive Areas and Security-Related Sentinel Events411
- Security Sensitive Areas411
- Infant Abductions from U.S. Healthcare Facilities413
- Emergency Department Security427
- The Hospital Pharmacy436
- The Security-Related Sentinel Event439
- References441
- Chapter 18. Special Security Concerns, Offsite Facilities, and Community Healthcare Provider Service443
- Narcotics and Dangerous Drugs443
- Internal Hospital Drug Controls449
- Medical Records451
- Computer Operations (Information Services)452
- Materials Management453
- Laundry and Linen Control457
- The Research Laboratory (Animal)460
- Daycare Centers463
- Off-Site Facilities464
- Home Healthcare (Community Provider Services)465
- References470
- Chapter 19. Parking Control and Security471
- Types of Parking Areas473
- Closed-Circuit Television Monitoring (CCTV)477
- Signage478
- Shuttle Service and Valet Parking478
- Types of Parkers479
- Automated Controls481
- Traffic Flow and Space Allocation481
- Pay Parking482
- Parking System Violators482
- Computers and Parking Control485
- References485
- Chapter 20. Emergency Planning and Operations487
- Common Emergency Codes489
- Mutual Aid489
- Fire Prevention and Control490
- Natural Disasters498
- Bombs and Bomb Threats503
- Strikes and Picketing508
- Terrorism515
- Mob and Gang Activities516
- Civil Disturbances518
- References524
- Index525
Hospital and Healthcare Security, Fourth edition, is a complete resource for healthcare protection planning and programming. The book offers thorough and fully updated coverage of the primary health and security issues hospitals and healthcare agencies face including infant protection and security, animal and research laboratory security, hospital watch programs, and the relationship between hospital security and law enforcement.
Written primarily for use by the healthcare protection administrator, it also serves as a reference for any hospital security officer, supervisor or administrator. This book presents a complex and diverse security focus in a readable and understandable format.
Covers the latest security guidelines for adherence to the Joint Commission on Accreditation of Healthcare Organizations.
Updated edition includes information for all forms of health care service including: assisted living, home care, skilled care, accute care, and outpatient services for local, state, and federal facilities.
Contains all the information needed to start and run a fully-operational health care security department.
Written primarily for use by the healthcare protection administrator, it also serves as a reference for any hospital security officer, supervisor or administrator. This book presents a complex and diverse security focus in a readable and understandable format.
Covers the latest security guidelines for adherence to the Joint Commission on Accreditation of Healthcare Organizations.
Updated edition includes information for all forms of health care service including: assisted living, home care, skilled care, accute care, and outpatient services for local, state, and federal facilities.
Contains all the information needed to start and run a fully-operational health care security department.