Online Counseling,: A Handbook for Mental Health Professionals

Zack, Jason; Kraus, Ron; Stricker, George

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Table of contents
  • Cover
  • Table of Contentsv
  • Contributorsxv
  • About the Contributorsxvii
  • Forewordxxi
  • Introductionxxxvii
  • Acknowledgmentsxli
  • Part I: The New Medium: History & Research1
  • Chapter 1. Online Behavior, Communication, and Experience3
  • Life in Cyberspacce5
  • Social Connectedness: Life in the 21st Century11
  • Conclusion13
  • Key Terms13
  • Study Questions16
  • Suggested Readings17
  • References18
  • Chapter 2. The Psychology of Text Relationships19
  • Let’s Text: Writing Skills, Styles, Attitudes20
  • Summary48
  • Key Terms48
  • Study Questions50
  • References50
  • Chapter 3. Online Counseling: A Historical Perspective51
  • The Early Roots of Online Counseling51
  • The Rise of Support Groups Online54
  • The Early Days of Online Counseling57
  • Fee-for-Service Comes of Age59
  • Online Counseling Today65
  • Key Terms66
  • Study Questions67
  • References67
  • Chapter 4. Online Counseling Research69
  • Introduction to Process and Outcome Research70
  • Moving Toward Online Counseling Research71
  • Online Counseling Compared to Face-to-Face Counseling76
  • Conclusion84
  • Key Terms84
  • Study Questions85
  • References86
  • Part II: The Practical Aspects of Online Counseling91
  • Chapter 5. Technology of Online Counseling93
  • General Considerations94
  • Getting Started„The Basics95
  • Understanding the Internet101
  • Understanding the Web103
  • Understanding Email104
  • Understanding Text-Chat106
  • Understanding Videoconferencing107
  • Understanding Forms and Document Sharing108
  • Understanding Security109
  • Common Problems115
  • Technology Trends in Online Counseling117
  • Conclusion118
  • Key Terms118
  • Study Questions121
  • References121
  • Chapter 6. Ethical and Legal Considerations for Providers of Mental Health Services Online123
  • Introduction123
  • A Communications Revolution: The Age of Immediate Access124
  • What Is Ethical? What Is Moral? Why Is Ethical Behavior Important? 125125
  • What Is Psychotherapy?128
  • Ethical Considerations for Online Practice130
  • Summary139
  • Guide for Further Study and Some Recommendations139
  • Key Terms141
  • References143
  • Chapter 7. The Business Aspects of Online Counseling145
  • The Industry: Health Care in the United States145
  • What Is Telehealth? What Are the Benefits of Services Online?146
  • The Numbers: U.S. Clinicians/Internet and Income149
  • Setting Up a Practice Online151
  • Conclusion and Summary158
  • Key Terms158
  • References159
  • Part III: Clinical Issues in Online Counseling161
  • Chapter 8. Online Counseling Skills Part I: Treatment Strategies and Skills for Conducting Counselin163
  • Fit and Appropriateness164
  • Summary176
  • Key Terms177
  • Study Questions179
  • References180
  • Chapter 9. Online Counseling Skills Part II: In-Session Skills181
  • Engagement Skills182
  • Sessional Contracting Skills184
  • Therapy/Teaching/Training Skills186
  • Supportive Confrontational Skills190
  • Sessional Summary Skills193
  • Summary and Conclusions194
  • Key Terms195
  • Study Questions195
  • References195
  • Chapter 10. Online Counseling Groups197
  • Support and Therapeutic Groups197
  • Online Versus Face-to-Face Therapy199
  • Online Behavior199
  • Online Versus Face-to-Face Groups201
  • Technology205
  • Client Responses to Online Therapy210
  • Role of the Facilitator211
  • Technology Will Continue to Evolve213
  • Conclusion213
  • Key Terms214
  • Study Questions215
  • References215
  • Chapter 11. Internet-Based Psychological Testing and Assessment217
  • Purposes of Online Assessment219
  • Types and Methods of Online Psychological Testing222
  • Nontesting Online Assessment Procedures223
  • Advantages of Online Procedures for Psychological Assessment225
  • Disadvantages of Online Assessment Relative to Traditional Methods227
  • Ethical and Legal Issues230
  • Summary233
  • Key Terms234
  • Study Questions235
  • References235
  • Chapter 12. International and Multicultural Issues in Online Counseling241
  • Cultural Issues in Counseling242
  • Ethics245
  • Summary252
  • Key Terms253
  • References253
  • Part IV: A Look to the Future of Online Counseling255
  • Chapter 13. The Future of Online Counseling257
  • Private Practice Online Counseling258
  • Conclusion268
  • References268
  • Index271
Book details
  • Vendor Elsevier S & T
  • SKU 9780124259553
  • ISBN-13 9780080513065
  • Author Zack, Jason; Kraus, Ron; Stricker, George
  • Edition 2nd
  • Category Psychology
  • Subject Counseling

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Providers and consumers of mental health services are increasingly making use of the internet to gather information, consult, and participate in psychotherapy. This Handbook gives practical insight into how professionals can translate their practice to an online medium. Divided into four sections, section one provides an overview of how the internet has become an integral part of people's lives, and the research to date on the use and effectiveness of counseling online, as well as idiosyncrasies of online behavior and communication. Section two discusses the "practical" aspects of counseling online, including technological issues, ethical and legal issues, and business issues. Section three focuses on performing psychotherapy online, including online treatment strategies and skills, working with online groups, online testing and assessment, and international and multicultural issues in online counseling. The last section discusses the future of online counseling.

The Handbook is intended for those professionals interested in the burgeoning telehealth movement and to those practicing therapists looking for ways to expand their practices online and/or to help round out treatment to specific patients who might benefit from online therapy in addition to traditional delivery.

* Foreword by Morgan Sammons and Patrick DeLeon, past president of the American Psychological Association
* The first comprehensive textbook designed to give clinicians and mental health students everything they need to understand and start providing mental health services via the Internet
* Each chapter includes study questions and key terms, making it ideal for use in graduate or continuing education settings
* Includes clear and comprehensive chapters on research and technology related to online counseling
* Contributors include past, present, and elected presidents of the International Society for Mental Health Online (ISMHO), the Inernet's leading resource for professionals interested in online counseling and other methods of delivering mental health services via the Internet