Socially Responsible IT Management
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Table of contents
- Cover
- Copyright Pageiv
- Contentsvii
- Forewordxi
- Prefacexiii
- Acknowledgmentsxv
- Introductionxvii
- Chapter 1. An Overview of Socially Responsible Information Technology Management1
- 1.1 How did we get where we are?1
- 1.2 The ten principles of socially responsible IT management2
- 1.3 Principle one: Appropriately staff IT departments3
- 1.4 Principle two: Fairly compensate IT workers4
- 1.5 Principle three: Adequately train computer users5
- 1.6 Principle four: Provide ergonomic user environments6
- 1.7 Principle five: Maintain secure and virus-free computer systems7
- 1.8 Principle six: Safeguard the privacy of information8
- 1.9 Principle seven: Ethically manage intellectual property9
- 1.10 Principle eight: Utilize energy-efficient technology10
- 1.11 Principle nine: Properly recycle used computer equipment10
- 1.12 Principle ten: Support efforts to reduce the digital divide11
- 1.13 How the ten principles interlock12
- 1.14 The awareness of socially responsible IT management will continue to evolve13
- Chapter 2. Principle One: Appropriately Staff IT Departments15
- 2.1 Coping with the IT staffing challenge15
- 2.2 How to evaluate staffing needs21
- 2.3 Making the case for adequate staffing28
- Chapter 3. Principle Two: Fairly Compensate IT Workers29
- 3.1 The hurdles to fair compensation29
- Chapter 4. Principle Three: Adequately Train Computer Users85
- 4.1 The positive outcomes of training85
- 4.2 Where the future workforce received training89
- 4.3 The demographics of the future work force90
- 4.4 Developing or expanding a training program91
- 4.5 Sources of training92
- 4.6 Selling the need for training to management100
- 4.7 The future need for computer-trained workers100
- Chapter 5. Principle Four: Provide Ergonomic User Environments109
- 5.1 The state of ergonomic activity109
- 5.2 Liability is still a threat114
- 5.3 Employee injuries in computer services114
- Chapter 6. Principle Five: Maintain Secure and Virus-Free Computer Systems127
- 6.1 How much bad security costs127
- 6.2 A grim future awaits us in cyber space131
- 6.3 Countering security threats135
- 6.4 Reporting a computer crime137
- 6.5 Steps to prevent viruses from spreading141
- 6.6 How the United States has organized for critical infrastructure protection144
- Chapter 7. Principle Six: Safeguard the Privacy of Information151
- 7.1 The state of privacy management151
- 7.2 Privacy is a concern with consumers153
- 7.3 Getting a grip on privacy issues155
- 7.4 Is your organization at risk?157
- 7.5 How privacy laws are evolving160
- 7.6 Potential privacy problems in different sectors162
- 7.7 Establishing a privacy task force164
- 7.8 Making the case for privacy management165
- Chapter 8. Principle Seven: Ethically Manage Intellectual Property167
- 8.1 The breadth of intellectual property management problems167
- 8.2 The world of software piracy169
- 8.3 Controlling digital copyrights180
- 8.4 Getting a grip on intellectual property management181
- 8.5 Coping with intellectual property management183
- Chapter 9. Principle Eight: Utilize Energy-Efficient Technology185
- 9.1 What energy efficiency can mean in savings185
- 9.2 The ENERGY STAR program187
- 9.3 Moving toward energy-efficient technology193
- 9.4 Help from the EPA194
- Chapter 10. Principle Nine: Properly Recycle Used Computer Equipment249
- 10.1 Why recycle?249
- 10.2 What to recycle251
- 10.3 Choosing a disposition method for information technology251
- 10.4 How recycling is evolving into product stewardship253
- 10.5 International initiatives in recycling255
- 10.6 Manufacturers’ initiatives in recycling258
- 10.7 Purchasing environmentally preferable products262
- 10.8 Nonprofit organizations that accept technology265
- 10.9 What a donation is worth269
- Chapter 11. Principle Ten: Support Efforts to Reduce the Digital Divide289
- 11.1 End-user organizations should be concerned289
- 11.2 Has the 1993 National Information Infrastructure Agenda for Action been achieved?290
- 11.3 Are we still moving ahead?297
- 11.4 Next-generation Internet grant program298
- 11.5 How deep is the divide?301
- 11.6 What IT professionals have done and can do about the divide310
- 11.7 Developing support for dealing with the digital divide318
- Chapter 12. Organizing for Socially Responsible Information Technology Management321
- 12.1 Departments responsible for establishing policies321
- 12.2 Departments responsible for implementing procedures322
- 12.3 Achieving organization buy-in and beyond324
- 12.4 Maintaining momentum in socially responsible information technology management326
- 12.5 The C-level emissaries327
- 12.6 Communicating with the board and investors329
- 12.7 The message to take to the media and the general public329
- 12.8 Periodic reviews of the status of socially responsible information technology management effort331
- Chapter 13. The Future of Socially Responsible Information Technology Management333
- 13.1 Expected government and manufacturer action333
- 13.2 ISO 14001 and the future of information technology336
- 13.3 Forces that drive change338
- 13.4 The impact of major events341
- 13.5 Major events on the horizon342
- Index343
Socially Responsible IT Management shows IT professionals how to overcome the social crisis that has resulted from the wide-spread use of information technology. By responsibly managing security threats, protecting individual privacy, reducing hazardous waste, and minimizing other negative effects on IT staff and computer users, as well as ordinary citizens around the world, IT professionals can benefit the society at large and reap rewards for their own organizations as well.
Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.
· Supported by author speaking tour and "Computer Economics" website, www.computereconomics.com
· Step-by-step instructions on how to accomplish objectives of privacy and security
· Explains principles of ergonomics, energy efficiency, and recycling that can bring return on investment
Scandals at Enron, Andersen, Sotheby's and Christie's, Merrill Lynch, and Tyco are fueling a crisis of confidence in business. Regulators, voters, investors, customers, and employees are demanding that businesses be more socially responsible. Rhetoric is not enough, all organizations need to demonstrate that they are living up to social expectations. Erbschloe shows managers how to take charge of key aspects of their IT operations and follow a morally, ethically, and legally correct path to success.
· Supported by author speaking tour and "Computer Economics" website, www.computereconomics.com
· Step-by-step instructions on how to accomplish objectives of privacy and security
· Explains principles of ergonomics, energy efficiency, and recycling that can bring return on investment